FAQs

HANNA543 jewelry is primarily crafted with a silver base

we offer pieces in sterling silver, 18K gold-plated, and 14K gold

some designs may also include natural stones or thread details, depending on the collection

yes, natural oxidation can occur over time with daily wear

exposure to sweat, moisture, or perfume may also affect the surface of silver-based jewelry

to restore its original finish, we recommend gently cleaning your piece with a jewelry cleaning solution or a soft polishing cloth

yes, inventory availability on our website reflects real-time stock

at the moment, we’re only able to provide information based on what’s currently available online

yes, our US store is currently available for online purchases only

in KOREA, most designs are made to order, with the exception of a limited number of in-stock items

in-stock pieces usually ship within 2–3 business days

other designs are available through pre-order

orders to KOREA are approved twice a month, on the 1st and the 15th

once approved, delivery typically takes about 2–3 weeks

we continue to share updated timelines after you place an order

all US orders are shipped via USPS

we also offer international shipping to select countries

for international orders over $300, free shipping is available

shipping times may vary depending on the destination

all products are imported from KOREA to the US first and then shipped domestically within the US

because of this process, US customers are not subject to additional customs duties

for international orders shipped outside the US, any customs fees, duties, or taxes imposed by the destination country are the customer’s responsibility